FAQ

1. Where do you ship?

We currently offer free shipping within the United States only.
At this time, we do not offer international shipping.

2. How long does order processing take?

Orders are typically processed within 3–4 business days before shipment.

3. How long does shipping take?

Once shipped, delivery usually takes 5–6 business days, depending on your location and carrier conditions.

4. Do you offer free shipping?

Yes. We provide free standard shipping on all U.S. orders, with no minimum purchase required.

5. Can I cancel or change my order?

Orders can only be canceled or modified before they are processed or shipped.
Please contact us as soon as possible at contact@arviora.store.

6. What is your return policy?

  • Returns are accepted within 7 days of receiving your order

  • Items must be unused and in original condition

  • Exchanges are accepted within 10 days, subject to availability

Please review our Return & Refund Policy for full details.

7. When will I receive my refund?

Once your return is approved and inspected, refunds are issued within 5–10 business days to the original payment method.

8. What should I do if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include photos for verification. We will assist with a replacement or refund.

9. Are your payments secure?

Yes. All payments are processed through secure, trusted third-party payment providers. We do not store your payment information.

10. How can I contact customer support?

You can reach us via:

We aim to respond within 24–48 business hours.