Return & Refund Policy

Thank you for shopping at Arviora Bakeware. We value your satisfaction and aim to provide a clear and fair return and refund process. Please read this policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • Returns must be requested within 7 days of receiving the item

  • The item must be:

    • Unused

    • Unworn

    • Unwashed

    • In original condition

    • In original packaging with all tags and accessories included

Items that do not meet these conditions may be rejected.

2. Exchange Policy

We offer exchanges for eligible items under these terms:

  • Exchange requests must be submitted within 10 days of delivery

  • Exchanges are subject to product availability

  • If the replacement item is unavailable, a refund will be issued instead

Customers may exchange items for:

  • Different size

  • Different model

  • Replacement due to defect or damage

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale

  • Used or damaged items not caused by shipping

  • Items returned without original packaging

  • Items returned after the allowed return/exchange window

4. How to Initiate a Return or Exchange

To request a return or exchange, please contact us at:

Email: contact@arviora.store

Include the following information:

  • Order number

  • Reason for return or exchange

  • Clear photos (if the item is damaged or defective)

Once approved, we will provide return instructions.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:

    • The item is defective

    • The item was damaged during shipping

    • The wrong item was sent

Shipping fees are non-refundable, unless required by law.

6. Inspection & Approval Process

After we receive your returned item:

  • The product will be inspected within 3–5 business days

  • You will be notified via email regarding approval or rejection

  • If rejected, the item may be returned to you at your expense

7. Refund Processing Time

Once your return is approved:

  • Refunds will be processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Processing time may vary depending on your bank or payment provider

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. Contact your bank (processing time may vary)

If you still have issues, please email us at contact@arviora.store.

9. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide clear photos of:

    • The damaged product

    • Packaging

    • Shipping label

We will offer a replacement or full refund at no additional cost.

10. Order Cancellations

  • Orders can only be canceled before processing begins

  • Once an order has been processed or shipped, cancellation is not possible

11. Chargebacks & Payment Disputes

We encourage customers to contact us first before filing chargebacks. Unauthorized chargebacks may result in order restrictions.

12. Policy Abuse

We reserve the right to refuse returns or exchanges if we detect:

  • Excessive returns

  • Fraudulent behavior

  • Policy abuse

13. Contact Information

For any return or refund inquiries, please contact us:

Trade Name: Arviora Bakeware
Phone: 845-200-5516
Email: contact@arviora.store

Business Address:
1850 Jones Road
Jacksonville, FL 32220
United States

14. Policy Changes

Arviora Bakeware reserves the right to update or modify this Return & Refund Policy at any time. Changes will take effect immediately upon being posted on our website.